A.Ulew Natural Products, LLC domestic orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).  We ship everything we have in stock within 3 business days unless otherwise posted and will ship back-ordered items as soon as they are available.  Effective September 3, 2008, all orders are shipped USPS priority mail targeted 2-3 day delivery.  For other options, contact us prior to shipping.  The standard shipping price code is listed below: 

We ship all over the world. International orders are welcome.  For international orders, contact us for a quote on International shipping. All International shipping charges will be different and will be calculated according to the weight of the package.  Once you contact us, we will get back to you with a total price and will process the transaction through Paypal.  International buyers must have a Paypal account. 

APO orders can only be insured to the point of departure from the United States.  We cannot insure or accept responsibility for loss or damage of APO packages after departure from the United States.

If you have a Paypal account, we are given the address that Paypal has on file.  We are not responsible for orders shipped to the wrong address.  If your address has changed, simply include your new address in the comments section.

A.We honor the manufacturer's refund policy of 100% money-back guarantee within 15 days of the purchase.   If you are unsatisfied with the product for any reason, please contact customer support to receive a Refund Tracking Number  (RTN).  That number must be written on the shipping label.  For our own safety, we cannot accept or open any boxes without a legitimate RTN.  We will then refund the price of the item(s) returned.  We cannot refund shipping costs.  All packaging must be in tact (other than plastic wrap removed from the product) and the product must be in a condition to resell, in their original boxes/containers.  For products ordered that are the same product except for color or type (i.e. nail polish, cosmetics), we only accept a return on one used product.  If you try a product and are not happy with it, you must return all like items in completely new condition.  We will do all we can to assure you are pleased with your customer service but to keep costs down, we must assure that products are not used as samples.  (policy revised 6/12/2007)

We also accept exchanges for any reason.  If you would like to exchange an item for a replacement or the same item in another color, blend, or scent, please contact customer support to receive an Exchange Tracking Number (ETN).  That number must be written on the shipping label.  For our own safety, we cannot accept or open any boxes without a legitimate ETN.  We will send the new item and pay shipping costs involved to resend the new item.

Note:  There are samples available for some of our skin care, body care and cosmetics.  For items with available samples, we do not offer returns.

A.  Yes.  We also track orders.  If you contact us, we will email you tracking information.  Please wait 10 days before requesting order tracking.

As a private business, we understand the value of privacy.  We will never give your personal information out to a third party.  We will use the personal information you provide to us as it is intended - to do business with us.

We are happy to take international orders but we do have a separate order process for these.  You must email us with your order and we will reply with a quote for the shipping.  All International shipping charges will be different and will be calculated according to the weight of the package.  Once you contact us, we will get back to you with a total price and will process the transaction through Paypal.  International buyers must have a Paypal account.  We will not process any international transactions (outside the U.S.) with a credit card.  Please do not contact us via phone as we are not able to place international phone calls.  We will promptly reply to all emails.  Paypal offers protections for both the buyer and seller that we are not able to offer without utilizing this service.

A.  A special order item will be ordered once a month and will ship upon receipt.  It could take 2-3 weeks to receive a special order item.  Shipping on regular items will not be held up by special order items and we do not charge extra for the additional shipping.  These items have expiration dates (6-12 months) due to organic preservatives and we do not want them to expire sitting on a shelf.

A.To obtain organic certification for a product, a minimum of 95% of all ingredients of agricultural origin must be certified organic. The remaining 5% of ingredients however are also bound by strict guidelines. They are, for example, not permitted to be synthetic chemicals or artificially processed ingredients.

The benefits of certified organic products and processes:

• Independent third-party guarantee of quality, and purity of ingredients.
• Safe, clean and potent plant extracts of high vitality.
• Sustainable agriculture that respects, supports and nurtures the complete ecology and energy of our planet.
• Authenticity and integrity of organic and natural claims.
• Prevention of damage to the environment and humans by the poisonous chemicals used in conventional agriculture.

While 'natural' and 'organic' claims abound, the only way you can be sure is by using a fully certified organic range of products.

Many may claim to use organic ingredients, but none have achieved third party independent certification.

A.  Not really.  Under the Federal Food, Drug, and Cosmetic Act (FFDCA), cosmetics are the least regulated products.  There is no pre-market safety testing, review or approval required for cosmetics by the FFDCA.  The U. S. Food and Drug Administration (FDA) does not pursue enforcement action until after the cosmetic enters into the stream of commerce or sometimes after it is on the shelf.  The National Institute of Occupational Safety and Health found that 884 of the chemicals available for use in cosmetics have been reported to the government as toxic substances.  A U. S. General Accounting Office report notes that the FDA has committed no resources for assessing the safety problems of those chemicals which have been found to cause genetic damage, biological mutations, and cancer.  Therefore, due to minimal regulation, products obviously dangerous to your health are legally being sold.

A. FDA officials have found that many cosmetic manufacturers lack adequate data on safety tests and have generally refused to disclose the results of these tests. The FDA estimates that only three percent of the 4,000 to 5,000 cosmetic distributors have filed reports with the government on injuries to consumers. In addition, it is estimated that less than 40 percent of the nation's 2,000 to 2,500 cosmetic manufacturers are even registered.

A.  In 1990, there were some 38,000 cosmetic related injuries that required medical treatment in the U.S.  That does not take into consideration the many people who use cosmetics and suffer silently from allergies, irritation, and photosensitization, never seeking a physician’s care and rarely connecting their symptoms to the cosmetics they use.

A.  The skin is extremely permeable.  That is why medications given in the form of “patches” are effective (i.e. birth control patches and nicotine patches).  Likewise, cosmetic ingredients are most certainly absorbed through the skin.  Some chemicals may penetrate the skin in significant amounts, especially when left on the skin for long periods, as in the case of facial makeup.  One study showed that 13 percent of the cosmetic preservative butylate hydroxytoluene (BHT) and 49 percent of the carcinogenic pesticide DDT (which is found in some cosmetics containing lanolin) is absorbed through the skin.

A.  Read labels and choose products with the fewest ingredients. The longer the product ingredient list, the higher the possibility that it will cause adverse health effects, including allergy, irritation, and cancer.  Become familiar with the list of known and suspected carcinogens and steer clear of products with these ingredients. Handle all cosmetics in a way that prevents bacterial contamination by storing properly, not sharing with others and keeping products capped when not in use.

A.  Spread the word about unsafe cosmetics to friends and family and encourage them to speak out.  Write letters to cosmetics companies telling them about your concerns and asking them to remove unsafe ingredients from their products.  “Vote with your dollars” by purchasing only the safest, most natural cosmetics available.  Join the Campaign for Safe Cosmetics.